Privacy Policy
Last updated: 15 September 2026
The short version
- ✓ We use as little personal information as we reasonably can.
- ✓ Your Vault is not shown to other WorryZap users.
- ✓ Worries shared to the Wall can be seen by other logged-in users.
- ✓ Reports are private and are reviewed by WorryZap.
- ✓ We do not sell your information or use it for advertising.
- ✓ You can delete your account from your Profile.
1. Who runs WorryZap
WorryZap is operated by PixelTech Solutions. We are responsible for how personal information is used in WorryZap.
Privacy questions, requests or complaints can be sent to worryzapp@gmail.com.
2. Information we use
Account information
- Code Name
- Password authentication
- Parent or guardian email
- Security question and protected answer
- Avatar choices
WorryZap activity
- Worries and mood choices
- Public/private and anonymous choices
- Reactions and supportive messages
- Reports and report details
- Moderation and Worry Wall access status
We also process essential technical and security information needed to keep accounts signed in, prevent abuse and operate the service. This can include session information, timestamps and request/security data processed by our hosting and authentication providers.
Please do not put identifying information in a worry.
WorryZap does not ask for a real name, home address, school address, phone number or photos. Please also avoid adding very sensitive personal information unless it is genuinely needed to express your worry.
3. Why we use information
We use personal information only to operate WorryZap, keep accounts secure, provide account recovery, save worries, run the Worry Wall, moderate public content, review reports and respond to complaints or legal requirements.
Our main lawful basis is our legitimate interest in operating and protecting WorryZap in a way that respects children's rights and interests. We also use information where necessary to meet legal obligations. If a future optional feature needs consent, we will ask separately.
We do not use children's information for advertising, behavioural profiling or sale to third parties.
A worry may sometimes contain sensitive information even though WorryZap does not ask for it. Where that happens, we use it only as needed to provide the chosen feature, protect users and meet our legal duties, with the additional protections required by law.
4. Private Vault and Worry Wall
Your Vault
Vault worries are not shown to other WorryZap users. PixelTech Solutions and our service providers may access stored information only where reasonably necessary to operate, secure or comply with legal duties relating to WorryZap.
Worry Wall
A worry shared to the Wall can be seen by other logged-in WorryZap users. If you choose anonymous posting, other users do not see your Code Name, but WorryZap can still identify the account for safety and moderation.
5. Reports, moderation and safety
Reports are private.
If someone reports a Worry Wall post, WorryZap stores the report, the reason, any explanation, the reporting account and the account behind the reported worry. The person who posted the worry is not told who reported it.
Public worries are checked by automated safety rules before they can appear on the Wall. Reports are then reviewed by an authorised WorryZap admin. WorryZap may remove a public worry or restrict Worry Wall access where needed to enforce the community rules.
Automatic filters are not perfect. WorryZap is not an emergency or professional support service. If someone is in immediate danger, they should tell a trusted adult or contact the appropriate emergency service.
6. Service providers and cookies
WorryZap currently uses Supabase for authentication and database services, and Vercel for web hosting. They process information on our behalf to provide the service.
We use essential session and authentication technologies so accounts can stay signed in and WorryZap can work securely. We do not currently use advertising cookies, behavioural advertising or third-party marketing trackers.
We may also disclose information where required or permitted by law, including where reasonably necessary to protect a child or another person from serious harm.
7. Keeping and deleting information
We keep account information and content while the account is active and for only as long as reasonably necessary for the purposes described in this policy.
A user can permanently delete their account from their Profile. This removes the account and linked application data from the active service. Limited technical backups, security logs or records that must be kept for legal or safety reasons may remain for a limited period.
Removing a worry from the public Worry Wall does not necessarily delete the user's private Vault copy.
8. Your rights and complaints
UK data protection law gives people rights over their personal information. Depending on the circumstances, these can include rights to access, correct, delete, restrict or object to the use of personal information, and to receive a copy of certain information.
A child or their parent or guardian can contact us about these rights or about how we use personal information.
Contact: PixelTech Solutions · worryzapp@gmail.com
You also have the right to complain to the UK Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.